What would 100 years of innovation be without quality? Since its beginnings, Gottwald has attached great importance to quality. The high quality Gottwald demands of its products is one of the pillars of its worldwide success. Quality secures employment and is an important to the company's shareholders. It is also the foundation of customer satisfaction, which is Gottwald's number one priority.
Since 1996, Gottwald has been certified to DIN ISO 9001. In times of globalisation and increasing competition, Gottwald's customers around the world see this internationally recognised standard as a reliable indicator of competence and proof of quality.
All Gottwald's staff are responsible for ensuring that the company's products are of the required quality and thus meet the customers' demands.
All Gottwald's staff should play an active part in continually improving the company's processes.
All Gottwald's staff are expected to contribute to the company's success by their creativity and application.
Active, professional quality management is firmly rooted in Gottwald's corporate philosophy. For Gottwald, quality management means:
The customer, the customer's requirements and customer satisfaction are at the centre of Gottwald's activities.
By its good example, the Management supports Gottwald's company-wide commitment to quality.
Every staff member is responsible for the quality of Gottwald's products and thus for securing customer satisfaction. That is the key idea behind the so-called Total Quality Management System.
At Gottwald, quality isn't just checked at the end of the value-added chain, and it isn't limited to products and services. Gottwald's quality management takes a holistic approach in line with the ISO standard 9001:2000, which, among other things, assesses the cost-effectiveness of the company. Gottwald's quality management takes account of all the company's activities, including all business processes and development work and the entire production cycle.
The quality management concept is based on recent findings and is tailored exactly to Gottwald's requirements. For example, it is very important that Gottwald uses components of the highest quality. Thus, systematic component testing and supplier assessment form an important part of Gottwald's quality management system.
Particular attention is paid to ongoing monitoring and inspection: Fault prevention has priority
over fault detection and elimination.
Gottwald's quality management system involves a continual process of improvement; it is a
dynamic system of continuous monitoring, analysis and improvement, which is constantly adapted to
changing circumstances. Gottwald's staff are expected to take account of the company's transition
from supplier of individual machines to system supplier and to configure the quality management
In order to be able to satisfy its customers' quality requirements now and in the future,
Gottwald needs to be fully aware of its customers' expectations. For that reason, Gottwald is
constantly in close contact with its customers. It is equally important that the company remain in
close contact with suppliers and other business partners and that there is good communication
within the company itself. Such contact and communication are a constant source of new ideas that
can be used in Gottwald's organisational structure and quality management system.
They form the foundation for long-term optimisation of the company's product and service quality
and for a high level of customer satisfaction – Gottwald's number one priority.